FAQs

1. PRODUCT

Product Care

For best results for socks, we recommend:

  • Machine Wash in 40 °C / 104 °F.
  • Avoid Bleaching or Ironing the socks.
  • Socks will last longer if you keep them out of the dryer.
2. PAYMENT

How do I Pay?

  1. Pay on delivery
    Pay the courier’s employee upon delivery. This form of payment is applicable for delivering goods in Greek cities only. Service is offered FREE of charge.
  2. Pay with your Debit or Credit Card
    All payments via Visa & Mastercard, debit and credit cards respectively, are accepted. All transactions on beeunusual.ca are protected by maximum online security systems.
  3. Pay with PayPal
    Make easy, quick and secure purchases through PayPal.
  4. Pay by bank transfer/e-banking
    Pay by transfering the total order value to one of the following bank accounts:
3. SHIPPING & DELIVERY

Shipping Type

GREECE

  • Standard Shipping:

Delivered by Geniki Taxydromiki within 1-3 business days (Delivery delays might occur when shipping to areas with accessibility issues)
Shipping cost is the same for all delivery addresses within Greece and priced as followed :

  • All orders with value less than 30,00 € are priced at 4,00 €
  • All orders with value over 30,00 € have free of charge shipping cost
    * VAT included

EUROPE

  • Standard Ground:

Delivered by DHL within 2-7 business days (Delivery delays might occur when shipping to areas with accessibility issues)
Shipping cost is the same for all delivery addresses within Europe and priced at 8.49€, VAT included.

  • Express Shipping:

Delivered by DHL within 1-3 business days (Delivery delays might occur when shipping to areas with accessibility issues)
Shipping cost is the same for all delivery addresses within Europe and priced at 14.49, VAT included.

NORTH AMERICA

  • Standard Ground:

Delivered by Canada Regular/DHL within 2-5 business days (Delivery delays might occur when shipping to areas with accessibility issues)
Shipping cost is the same for all delivery addresses within North America and priced at 7.00$/6.36€, VAT included.

  • All orders with value less than 30,00 $ are priced at 7.00$/6.36€
  • All orders with value over 30,00 $ have free of charge shipping cost
    * VAT included
  • Express Shipping:

Delivered by Canada Regular/DHL within 1-3 business days (Delivery delays might occur when shipping to areas with accessibility issues)
Shipping cost is the same for all delivery addresses within North America and priced at 15.95$/14.49, VAT included.

* Excludes all Mexico and International orders. Please see Contact Page for International shipping policies.

4. RETURNS & REFUNDS

How to return a product

RETURNS INSIDE GREECE

You have the right to return a product within 30 days since the day you received it and ask for its replacement with another product or a different size. It should be underlined that the date written on the courier’s receipt is considered as the delivery date for the returned product, for deadline verification purposes. 

The product return process is particularly simple and may be completed by sending us an email to our customer service department returns@beeunusual.ca or calling us at +30 210 980 2408

The products you wish to return must be sent at Vouliagmenis Avenue, Glyfada, 16674 Athens, via Geniki Taxidromiki.

TERMS

  • In any case, returned products should be in the exact condition in which they were when received by the customer
  • There should be no damages inflicted and their packaging should be the one that accompanies the product itself.
  • They should be in perfect condition (including their official packaging or wrapping)
    They should be accompanied by every proper document they were received with (receipt, invoice etc.

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

  • Underwear
  • Socks

None of this affects your statutory rights.

Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs).

If the aforementioned prerequisites are met, you may send the product back to us in order for it to be replaced. Otherwise, we reserve the right to decline the product return.

Returning an unwanted item?

We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.

If you return an item requesting a refund within 30 days of receiving it, we’ll give you a full refund by way of the original payment method.

We aim to refund you within 14 days of receiving the returned item.

If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.

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FREE SHIPPING IN GREECE ON ALL ORDERS OVER 30€